Purpose of the Qualification

This qualification prepares learners to operate effectively as Dispatch and Receiving Clerks within Retail, Wholesale, and Warehouse environments. Learners gain the skills required to record goods received, process goods dispatched, and maintain accurate stock records while minimising losses to the business.

The programme focuses on building competence in:

• Receiving and verifying incoming goods
• Preparing and dispatching outgoing stock
• Maintaining accurate stock documentation
• Applying loss-prevention practices
• Ensuring compliance with organisational procedures

These skills support efficient back-of-house operations and contribute to strong inventory control.

Industry-Recognised Alternative Titles

• Dispatch Clerk / Officer / Operator / Assistant / Worker
• Goods Dispatch Clerk
• Dispatching & Receiving Officer
• Inwards Goods Clerk
• Goods Receiving Clerk
• Receiving Clerk
• Shipping & Receiving Clerk

Entry Requirements

Learners must meet the following minimum criteria:

• NQF Level 2 (Grade 10) with Mathematical Literacy and Communication