Purpose of the Qualification

This qualification equips learners with the knowledge, skills, and competencies required to perform effectively as Retail Chain Store Managers. These managers oversee the full operations of a branch within a retail chain, ensuring that staff, stock, service, and financial performance align with organisational objectives.

A qualified learner will be able to:

• Lead teams to achieve retail chain store operational objectives
• Manage and uphold service standards across the store
• Oversee and control stock to ensure availability and minimise losses
• Improve the financial performance of the retail chain store through effective planning and execution

The Wholesale and Retail sector has identified this role as a national scarce skill, highlighting its importance in driving operational excellence and business growth.

Industry-Recognised Alternative Titles

• Store Manager
• Retail Store Manager
• Floor Manager

Entry Requirements

Learners must meet the following minimum criteria:

• National Senior Certificate