Purpose of the Qualification

This qualification prepares learners to operate effectively as Retail Sales Advisors across a wide range of retail environments. Learners are equipped with the skills to sell FMCG products, clothing, furniture, speciality merchandise, and other retail goods while delivering excellent customer service.

The programme introduces learners to the dynamic world of retail and FMCG sales, helping them understand customer needs, promote products confidently, and contribute to increased store performance.

Learners will develop competence in:

• Understanding product features and benefits
• Engaging and assisting customers professionally
• Promoting and selling goods and services
• Handling basic customer queries
• Supporting overall store operations

Industry-Recognised Alternative Titles

• Clothing Sales Assistant
• Cosmetic Sales Assistant
• Counterhand
• Hardware Sales Assistant
• Retail Assistant
• Sales Person / Sales Consultant
• Shop Assistant
• Supermarket Assistant / Worker
• Swimming Pool Salesperson
• Telephone Salesperson
• Sales Advisor
• Sales Attendant
• Sales Associate

Entry Requirements

Learners must meet the following minimum criteria:

• NQF Level 2 (Grade 10) with Mathematical Literacy and Communication